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Thursday, August 18 • 1:00pm - 1:45pm
The State of The Profession 2016

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Customer Success groups are proliferating across the business landscape faster than can be imagined.  The numbers of open positions worldwide continue to skyrocket.  But in all the increase and expansion, key questions remain to be answered.  How is Customer Success as a role generally defined and perceived?  How do companies typically deploy CS resources in their organizational structures?  What are the relationships between CS and Sales?  CS and Marketing?  What technologies are in use by CS teams? 

The presentation is based on the ongoing research of The Customer Success Association.  The findings will be discussed by a panel of senior Customer Success leaders.

avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →

avatar for Joe Glass

Joe Glass

Sr. Customer Success Mananger, LiveRamp
Joe focuses on LiveRamp's Enterprise Brand Customers. Currently, Joe manages LiveRamp's East Coast Enterprise Brands Team, which works to drive adoption and scale new LiveRamp products for each customer. Joe joined the team as the third Customer Success Manager and helped to build... Read More →
avatar for Paul Piazza

Paul Piazza

VP: Customer Success, 1-Page
Paul is the Vice President of Customer Success at 1-Page.  He has built and pioneered new Success organizations at several early stage companies, such as Marketo and Gainsight.  Paul utilizes an empathy-based approach that builds strong customer relationships that are based on an... Read More →

Thursday August 18, 2016 1:00pm - 1:45pm PDT
Glacier/Horizon 1760 International Blvd. Seattle, WA 98188