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Thursday, August 18 • 3:00pm - 3:45pm
The Future of Customer Success

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What could/should the profession become in the next few years?  How might that future be accomplished?  The sea-change in the technology industry’s profits-realization strategy, from selling perpetual licenses to on-premised software, ushered in Customer Success as a necessary role.  But the evolution of the industry and of the business sector overall hasn’t stopped.  It’s not about the software anymore.  The next big transformation, from product to authentic customer centricity, is beginning.  What will it mean to your company?  What will it mean to you as a customer success professional?

A panel of senior Customer Success leaders will give you their perspective on these issues as well.
Moderators
avatar for Mikael Blaisdell

Mikael Blaisdell

Executive Director, The Customer Success Association
Mikael Blaisdell is a recognized leading voice on the strategy, process, people and technology of customer retention and increased per-customer profitability.  His ongoing research and leadership of The Customer Success Forum  on LinkedIn provide a unique global view of the development... Read More →

Speakers
avatar for Joe Glass

Joe Glass

Sr. Customer Success Mananger, LiveRamp
Joe focuses on LiveRamp's Enterprise Brand Customers. Currently, Joe manages LiveRamp's East Coast Enterprise Brands Team, which works to drive adoption and scale new LiveRamp products for each customer. Joe joined the team as the third Customer Success Manager and helped to build... Read More →
avatar for Christine Paulson

Christine Paulson

Sr. Director of Marketing, Totango
As the head of marketing at Totango, a customer success platform, Christine is a customer success evangelist with a mission to help companies identify the need for customer success teams, processes, and technology. Prior to joining Totango in 2014, Christine split 12 years of experience... Read More →

Thursday August 18, 2016 3:00pm - 3:45pm PDT
Glacier/Horizon 1760 International Blvd. Seattle, WA 98188
  Plenary Session