Customer SuccessCon Seattle 2016 has ended
The Attendees tab shows only some of the people coming to SuccessCon.
Back To Schedule
Thursday, August 18 • 4:00pm - 4:45pm
Customer Success and Sales/Marketing

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

A Customer Success team inevitably acquires a lot of data about the customer in the course of their work together.  Effectively applying that data, however, is often another matter, especially in balancing the relationships with Sales and Marketing.  How should the Customer Success team build the credibility with Sales to where inappropriate prospective deals can be stopped before they become a retention problem?  And with Marketing, so that the marketing campaigns attract the right kind of leads?  Why should an individual Success Plan be done for every customer as a part of the selling process?  Who should do renewals and up-sells, and how should that process be handled?

avatar for Allison Pickens

Allison Pickens

VP: Customer Success & Business Operations, Gainsight, Inc.
Allison Pickens is VP of Customer Success & Business Operations at Gainsight.  Her organization includes all post-sales functions: CSMs, Support, Onboarding, Services, and Operations.  She started her career in management consulting for Fortune 500 companies while at Boston Consulting... Read More →

Thursday August 18, 2016 4:00pm - 4:45pm PDT
Glacier/Horizon 1760 International Blvd. Seattle, WA 98188