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Thursday, August 18 • 2:00pm - 2:45pm
Apptio: From Customer Journey Map to Operations LIMITED

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Limited Capacity seats available

A customer journey map is your methodology for ensuring that key activities happen with every customer to maximize adoption.  But a methodology is only as good as your ability to get all of your customer facing roles (and your customers!) to follow it. Join this case study session where we will discuss the trials, tribulations, and successes at Apptio in how we rolled out our adoption methodology. We will discuss the operational aspects of how we governed the activities using technology, the internal organizational change management that we needed to drive, the metrics we created around adoption velocity, and the insights we were able to get through the instrumentation

avatar for Dion Hedgpeth

Dion Hedgpeth

SVP: Customer Success, Apptio
Dione Hedgpeth is the senior vice president of customer success at Apptio, where she owns the post sales customer facing teams including success management, Premier Success, community, education and customer support.  She has over 20 years of experience in enterprise IT, including... Read More →

Thursday August 18, 2016 2:00pm - 2:45pm PDT
Columbia Room 1760 International Blvd. Seattle, WA 98188