Customer SuccessCon Seattle 2016 has ended
The Attendees tab shows only some of the people coming to SuccessCon.
Back To Schedule
Thursday, August 18 • 4:00pm - 4:45pm
The Business of Customer Success LIMITED

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Limited Capacity seats available

The vast majority of SaaS companies have negative operating income and few have a solid plan in place to become profitable at scale. SaaS companies need to take a hard look at their profit timeline and make key strategic investments and organizational changes to ensure their survival.

One of these key strategic investments is found in Customer Success.  In this session, we will work through ways to monitor metrics such as customer acquisition costs, payback period, customer retention costs and efficiency ratios, customer revenue churn as well as customer count churn, and how to align compensation for both sales and customer success to ensure customer retention.

We will discuss best practices on how Customer Success can achieve negative churn, reduce effective cost of sales through diverse revenue streams to achieve your GAAP profit timeline goals.

avatar for Tim Schukar

Tim Schukar

Managing Director, Digital Disruption Group
Tim Schukar is Managing Director of Digital Disruption Group, providing Customer Success leadership to drive higher CLV for subscription based businesses.  Tim has leadership experience that spans enterprise organizations such as NASA and Disney as well as many software start-ups... Read More →

Thursday August 18, 2016 4:00pm - 4:45pm PDT
Elliott Room 1760 International Blvd. Seattle, WA 98188