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Thursday, August 18 • 2:00pm - 2:45pm
Panopto: Customer Success on a Budget

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Supporting 400 customers with a single Customer Success Advocate was quite a challenge.  Here’s how Panopto succeeded.
  1.  We crafted a risk detection system to alert Customer Success at the first sign of account danger, using 5 telling indicators very early in the customer lifecycle.
  2. We automated our systems, including Salesforce workflows, to maximize efficiency and the time available to spend on meaningful customer interactions.
  3. We leveraged surveys to find customer success stories and pain points.
  4. We streamlined and organized our customer data.

avatar for Kelsi Wren

Kelsi Wren

Customer Success Advocate, Panopto
Kelsi Wren is the Lead Customer Success Advocate at Panopto, a video platform that makes presenting, training, and teaching with video easy.  She is responsible for actively engaging Panopto customers and ensuring that they get the most out of their video experience. She has a passion... Read More →

Thursday August 18, 2016 2:00pm - 2:45pm PDT
Glacier/Horizon 1760 International Blvd. Seattle, WA 98188