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Thursday, August 18 • 2:00pm - 2:45pm
Building Your Customer Organization LIMITED

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Limited Capacity seats available

Join Emilia D’Anzica, VP of Customer Engagement  at WalkMe for an interactive session on building your customer organization with a V2MOM framework: Vision, Values, Methods, Obstacles and Measures.

We will begin by defining what a V2MOM framework looks like in the Customer sector, and expand our discussion to include the specific steps taken to execute this initiative.  How do you create and manage a Vision, establish Values, implement Methods, identify and tackle Obstacles and then Measure your own success?

Participants will have the opportunity to work on their own V2MOM Customer Success framework during the session and will leave with an example to take back to their own organizations.

Speakers
avatar for Emilia D'Anzica

Emilia D'Anzica

VP: Customer Engagement, WalkMe
Emilia D'Anzica is the VP of Customer Engagement at WalkMe.  She is a certified Scrum master, PMP certified project manager, customer success blogger and a frequent speaker at customer success conferences.  In the span of her career, Emilia has received awards for being a top client... Read More →


Thursday August 18, 2016 2:00pm - 2:45pm PDT
Peninsula Room 1760 International Blvd. Seattle, WA 98188